Policy & Practice Magazine
April 2009 Vol. 67, No. 2
The Sounds of Silence
As child welfare agencies and systems are faced with challenges in delivering a service array that can meet the needs of the children and families they serve, they often turn to private providers to deliver many of the direct services.
Texas has worked to modernize the system it uses to enroll low-income Texans in social service programs. Its modern call centers make it easier for clients to apply for services.
There is a new attitude in Florida’s public assistance programs; the attitude of an energized work force that says “I Can, We Can.”
Jerry Friedman highlights the important things to look for when considering privatization efforts.
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