Positive outcomes for vulnerable children, youth and families are achieved when a competent, well-trained workforce that is able and motivated to achieve the agency’s goals and objectives is deployed. It is the workforce that translates broad organizational strategies into everyday actions. Positive outcomes for children, youth and families are most likely to occur when there are enough staff prepared and supported to implement services. The workforce is where the “rubber meets the road.”
Within this guidance, the reference to workforce includes all staff. When there are issues that apply only to specific staff such as front-line, direct service staff, a distinction will be made. The primary audiences for this guidance are child welfare agency teams charged by agency leadership with developing and maintaining a high performing workforce with the capacity to execute the agency’s strategy to achieve positive outcomes for the children, youth and families it serves. In presenting this chapter, PPCWG recognizes that each agency has a unique structure, legal environment, and demographic profile to which the concepts must be adapted and applied. Nonetheless, PPCWG believes that this chapter will serve as guidance that all agencies can use to attract and retain a highly competent workforce.