ISM Conferences


September 18-21, 2016

Phoenix Convention Center

Presentation materials from the 2016 Conference available here. 

*Only presentations where presenters granted permission are available.



August 30-September 2, 2015

Philadelphia Convention Center


Presentation materials from the 2015 Conference available here. 



September 22-24, 2014


The presentations for the ISM 2014 conferences are listed below. 

*Not all presentations are included as some presenters opted out of posting online.


Monday, September 22, 2014


Opening Plenary Session

Terry Shuchart, PA, ISM President

Keith Horton, MD, Commissioner, GA Department of Human Services

Tracy Wareing, Executive Director, APHSA

John Halloran, Executive Director, European Social Network



Best Practices Track

Cyber Security: A Must Have for Health and Human Services

Joseph Bodmer, ACF

Richard Chapman, Commonwealth of KY

Clifton Van Scyoc, Commonwealth of PA


The Use of Mobile Technologies in Child Care Programs

Debbie Sampson, IN Family & Social Services Administration

Jason Wutt, WI Department of Children & Families

Jeremy Lewis, FL Department of Children & Families


The Integration Imperative: Results of an Analysis of State Maturity in Integrated Service Delivery

Paul Hencoski, KPMG

David Hansell, KPMG

Joseph Morris, Governing/eRepublic

Lauren Aaronson, City Of New York Human Resources Administration

Stephanie Muth, Texas Health & Human Services Commission

Sarjoo Shah, Oklahoma Eligibility & Insurance


Document Management Systems for Human Services

Rich Bowlen, Director, Protective Services, Northwoods

Mark Van Hoose, MiSACWIS, Business Analyst, DRC

Greg Tipping, Chief Services Officer, Northwoods

Brian Shea, Director of Program Modernization Solutions, MAXIMUS


Procurement Strategies: How to Get What You Want...The First Time

Peter Austin, LA

Terry Shuchart, PA Office for Information Technology

Dave Jennings, SLI

Kathy Baird, Engility


Building Successful Statewide and Integrated Early Childhood Data Systems

Rashida Brown, APHSA

Kristin Bernhard, Bright from the Start: GA Department of Early Care & Learning

Craig Detweiler, Bright from the Start: GA Department of Early Care & Learning



Emerging Technology Track

SACWIS: Generation Next

Rob Plummer, Engility

Adrian Bordone, Social Solutions

Rich Bowlen, Northwoods

Doris Tolliver, Indiana Department of Child Services

Charlie Brandt, KSM Consulting



Data Analytics Track

An Open Health Data Approach

Angelica Baltazar, ESRI

Chris Fulcher, CARES

Roxanne Medina-Fulcher, IP-3



Tuesday, September 23


Best Practices Track

Cross Programs-APDs

Rick Friedman, Health & Human Services Consultant

Paul Cartland, Alaska Department of Health & Social Services

Marina Havan, District of Columbia Department of Human Services



Data Analytics Track

Tailored Analytics for Fine Tuning Delivery...Beyond Fraud, Waste & Abuse

Dr. Steven Golightly, Los Angeles County Child Support Services Department

Erica Gaynor,  MA Department of Revenue



Big Medical & Social Service Data Effective Disaster Response

Maija Sandberg, WA Department of Social & Health Services



New Service Delivery Track

Consumer Engagement in HHS: Why Closing the Loop is Essential to Achieving the Triple Aim

Andy Pitman, Microsoft

Bill Keyes, CoCENTRIX

Donna Horton, MS Department of Mental Health




Wednesday, September 24


Findings of the APHSA & Governing-Health & Human Services Report

Anita Light, APHSA

Joe Morris, Governing/eRepublic






The presentations for the ISM 2013 conference are listed below.  




ISM 46th Annual Conference 2013