IT Solutions Management for Human Services



IT Solutions Management for Human Services (ISM) is an association of Health and Human Services (HHS) information technology professionals representing federal, state, and local governments, from the U.S., its Territories, Canada, other countries, as well as the private sector. We promote solutions that support the mission and vision of HHS programs. ISM advocates on behalf of state and local Health and Human Services entities to federal agencies for improvements in policies, processes and procedures. We promote best practices in Information Technology by sharing innovative solutions, connecting IT professionals, and collaborating with our private sector partners. 



Registration is now open for the 49th Annual IT Management Solutions (ISM) Conference September 18-21 in Phoenix, AZ. Check here for the sessions being presented. To register, apply for an ISM Fellowship, nominate an Emerging Leader and learn more about the conference agenda, click here. 

FELLOWSHIPS:  ISM Fellowship Travel Assistance for attendees from state or local agencies is now open. The deadline to submit your application is Friday, July 14. Click here to apply.


NEW! APHSA Emerging Leaders Program

HHS commissioners, agency directors and private sector sponsors are being invited to nominate an emerging leader from their organizations for the inaugural APHSA Emerging Leaders Program at ISM 2016.  This program is targeting individuals who demonstrate high performance over a sustained period; is seen as a future leader within the organization with approximately 5 - 10 years of relevant work experience; is currently in a management/supervisory role but not yet in an executive position and is likely to assume executive responsibility within the next 3 - 5 years.  The nominee should be an individual responsible for or has a focus on advancing and modernizing technology in health and human services.  A select group of approximately 35 individuals, both from public and private sector, will be selected to participate in this pilot program.  The Emerging Leaders Program includes sessions, specifically for these attendees, on adaptive leadership, managing multi-generational teams, and performance management/coaching. As part of their participation, individuals will be participating in a Poster Session during the conference. Nominations are open through Friday, July 8 and will be accepted from both public and private sector organizations. 

Click here to nominate your Emerging Leader.


To access 2015 presentation materials from all conference sessions click here.









NEW! - 10-13-15: APHSA submits comments on ACF's Comprehensive Child Welfare Information System NPRM



July, 2015 - HHS & USDA Formally Announce 3 Year Extension to A-87 Exception & Expansion of Access to the CALT by HS Programs



Sept., 3, 2014-National Collaborative for Integration of H/HS Webinar: Examining the Impact of Interoperability on Client, Organizational, and Population Health Outcomes  AUDIO/SLIDES


This webinar highlights one county's approach using an Integrated Case Management solution, inclusive of both ROTI & SROI methodologies and an intensive teaming protocol, being implemented for Transitional Age Youth programs and Homeless Services.




Uma Ahluwalia, Director, Department of Health & Human Services, Montgomery County, MD

Lisa Cawley, Manager, Health & Human Services, Accenture

Jerry Friedman, Director of Strategic Initiatives, Accenture Human Services

Megan Lape, Program Manager, National Collaborative for Integration of H/HS, APHSA

Harold Lehman, MD, PhD, Professor and Interim Director, Division of Health Sciences Informatics, Johns Hopkins School of Medicine



*Click here to learn more about APHSA's National Collaborative for Integration of H/HS!



August 19, 2014: ACF Releases Confidentiality Toolkit and Launches NIEM's Human Services Domain's IEPD Repository 



A-87 Exception

October, 2014: Medicaid E&E 90/10 FFP & A-87 Exception Extended!
CMs issued a letter to APHSA and the National Association of Medicaid Directors announcing their intent to propose regulations permanently extending the availability of 90 percent funding federal matching funds for Medicaid eligibility and enrollment systems and to provide guidance authorizing a three-year extension of the OMB A-87 cost allocation exception. The full letter is available here.
July 11, 2014: APHSA's National Workgroup on Integration released a revised version of the A-87 Exception Toolkit for Human Service Agencies: Description of the Exception & Recommendations for Action. The report was originally released on a joint webinar with APHSA and State Systems Directors' from ACF, CMS & FNS on January 23, 2014. Click here to access the slides. 

May 13, 2014: NASCIO Requests Extension to A-87 Exception


December 12, 2013: APHSA Requests Extension to A-87 Exception






ISM 2012 

Conference Presentations 


ISM 2011 Conference Presentations 

APHSA 2010 Spring Conference Presentations 

ISM 2010 Conference Presentations 

ISM 2009 Conference Presentations 

ISM 2009 Conference Photo Library

Fellowship Applications

ISM Conference

2015 Conferences & Events